Sagamore Creative is committed to quality products and your satisfaction. We want to make sure you are happy with your purchase.

To return your item(s) please contact anthony@sagamorecreative.com

What happens if I receive any products and they are damaged?
We would need you to take a photo of the damaged product or damaged packaging and email to anthony@sagamorecreative.com. From there we will get in touch with you and correct this for you right away.

Customer satisfaction is top priority. In all cases we will try to ensure that all customers receive excellent customer service. In some instances, it may be necessary to replace or refund damaged products. Below are general guidelines that we follow in servicing our customers.

Notice of damaged merchandise must be submitted to Sagamore Creative in writing via email within 72 hours upon documented delivery date by the shipping courier. Damaged prints need to be returned to Sagamore Creative for inspection before refunds or replacements can be submitted. In some instances, Sagamore Creative may waive this requirement upon discretion. Upon contacting Sagamore Creative, further details on replacement procedures will be provided. Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.

Sagamore Creative is not responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced for free once they are returned to Sagamore Creative.  Please email us images of the damaged prints if you can. That can speed up replacement.

Conditions that are not acceptable reasons for replacement or refund include but is not limited to differences in color tones or hues than expected, smudging or scratches that occur due to handling, direct exposure to the elements such as heat and moisture, sizing discrepancies due to the 1/2″ allowance we require, or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.